Shipping and Returns

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some of our distribution agreements prevent us from shipping to some international destinations.

Not all items are in stock.  If not in stock, we will estimate shipping and delivery dates for you based on the availability of your items ordered and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.  The shipping rates for many items we sell are weight-based, and many are dimensional weight based.  The ship weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We reserve the right to upgrade shipping method at our own expense if we deem necessary for reliable service.  Customers are never charged for this upgrade. 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund of product price, less the restocking charges detailed in "Terms and Policies" section. We'll also provide a no-charge return shipping label for return shipping if the return is a result of our error (you received an incorrect item, quantity, or ship date, etc.)

You should expect to receive your defective item refund typically within 4 weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 10 business days in US), the time it takes us to verify the defect and process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 10 business days). 

For the most complex product issues, an OEM factory evaluation and failure analysis can often require several weeks for completion.  We are capable and willing to support and coordinate with global supply chains in this process.   

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. 

General Shipping Policy

Labgear USA (“Seller”) ships products within the United States using either Seller’s shipping account or the customer’s designated Fedex or UPS account, as agreed at the time of order.  Shipping responsibilities, costs, and risk allocation depend on the selected shipping method as outlined below:

1. Shipments on our Account

When shipment is made using Seller’s shipping account:

• Seller will select the carrier and service level unless otherwise agreed in writing.
• Seller is responsible for freight charges and shipping insurance.
• Seller will file and manage any claims related to loss or damage occurring in transit.
• Risk of loss transfers to the customer upon delivery of the goods to the customer’s designated delivery address.
• Seller’s liability is limited to the carrier’s claim settlement and applicable insurance coverage.

2. Shipments on Customer’s Fedex or UPS Account

When shipment is made using the customer’s Fedex or UPS account:

• For customer account charges, we use Fedex or UPS exclusivelyCustomer is responsible for all freight charges, insurance, and related shipping costs.
• Customer is responsible for obtaining any desired shipping insurance.
• Customer assumes all risk of loss or damage once the goods are tendered to the carrier.
• Customer is solely responsible for filing and managing any claims for loss, damage, or delay with the carrier.
• Seller is not responsible for carrier performance, delays, or claim outcomes.

3. When a Will Call or customer pickup option is selected:

• Customer will be notified when the order is ready for pickup.
• Pickup will occur at Seller’s designated facility during normal business hours, unless otherwise agreed in writing.
• Customer is responsible for loading, securing, and transporting the goods once released by Seller.
• Risk of loss and title transfer to the customer at the time the goods are made available for pickup.
• Seller is not responsible for loss, damage, or delay occurring after release of the goods to the customer or the customer’s designated carrier.
• Orders not picked up within a reasonable time may be subject to storage fees or rescheduling charges.

4. Delivery and Inspection

• Customers are responsible for inspecting all shipments immediately upon receipt.
• Any visible damage or shortages must be noted on the carrier’s delivery receipt at the time of delivery.
• Failure to report damage or discrepancies promptly may result in denial of claims by the carrier.

5. Shipping Delays

Seller is not liable for delays caused by carriers, weather, acts of God, labor disputes, supply chain disruptions, or other events beyond Seller’s reasonable control.

6. Special Shipping Instructions

Any special shipping instructions must be provided in writing and acknowledged by Seller prior to shipment. Additional charges may apply.

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See our "International Sales" webpage for shipping options and terms available on shipments across international borders.  

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